Position: E-Commerce & Marketplace Operations Manager

Location: India

Experience: 3–5+ years

Platforms: Amazon, Flipkart, FBA/FBF, D2C Website

About the Role

We are looking for an experienced E-Commerce & Marketplace Operations Manager who can independently manage our complete online selling operations across Amazon, Flipkart and our D2C website.

The ideal candidate should have hands-on experience managing the complete e-commerce lifecycle — from product listing and catalog management to advertising, order management, inventory, returns/RTO, account health, customer support and sales growth.

Key Responsibilities

1. Amazon & Flipkart Management

- Manage Amazon Seller Central and Flipkart Seller Hub.
- Create and optimize product listings.
- Manage product catalogs, variations, pricing and inventory.
- Monitor orders, cancellations, returns and seller performance.
- Handle marketplace support tickets and account-related issues.
- Monitor account health and resolve policy/performance issues.

2. FBA / Fulfillment

- Manage FBA/FBF operations and inventory.
- Monitor stock levels and replenishment.
- Coordinate with warehouses and fulfillment centers.
- Track inwarding, inventory discrepancies and fulfillment issues.

3. Product Listing & Sales

- Develop SEO-friendly product titles, bullet points and descriptions.
- Coordinate product images, A+ content and other marketplace content.
- Conduct keyword and competitor research.
- Improve product visibility, conversion and sales.

4. Advertising & Marketing

- Create and manage Amazon and Flipkart advertising campaigns.
- Monitor ACOS, ROAS, CPC, CTR and conversion rates.
- Optimize campaigns and advertising budgets.




- Identify opportunities for promotions, deals and discounts.

5. Returns & RTO Management

- Monitor return and RTO rates.
- Investigate high-return products and recurring issues.
- Handle return disputes and marketplace claims.
- Identify wrong, damaged, used or swapped product returns.
- Work on reducing unnecessary returns and RTO losses.

6. D2C Website

- Manage the company's online store.
- Add/update products, pricing, images and descriptions.
- Manage website orders and customer issues.
- Coordinate with payment gateway and logistics partners.
- Monitor website sales and conversion performance.

7. Analytics & Reporting

Prepare regular reports covering:

- Sales
- Orders
- Revenue
- Marketplace fees
- Advertising spend
- ACOS/ROAS
- Returns/RTO
- Inventory
- Profitability
- Product performance

Required Skills
- Amazon Seller Central
- Flipkart Seller Hub
- Amazon FBA
- Flipkart fulfillment/FBF
- Amazon Ads
- Flipkart Ads
- Marketplace catalog management
- Product listing & SEO
- Inventory management
- RTO & return management
- Account health management
- Seller support & dispute resolution
- D2C/Shopify/WooCommerce/Wix
- Excel/Google Sheets
- E-commerce analytics

Preferred Candidate The candidate should be a hands-on marketplace operator , not only a marketing skilled. Experience with consumer electronics, smart devices, accessories or other physical products will be an advantage.

The candidate should be comfortable taking ownership of the complete process:

- Product → Listing → Inventory → Advertising → Orders → Customer Support → Returns/RTO → Account Health → Sales & Profitability.

📌 E-Commerce & Marketplace Operations Manager (Chandigarh)
🏢 Yu Source
📍 Chandigarh