E-commerce & Customer Support Executive

Company: NoLabels

Location: F-380, Sector 74, Phase 8, Mohali, Punjab

Department: E-commerce & Customer Support

Experience: 1–3 Years preferred

Job Type: Full time

Work Mode: In-Office

Salary: ₹25,000 – ₹35,000 per month

About NoLabels

NoLabels is a growing women's fashion and lifestyle brand with stores across Mohali and Amritsar, along with a growing Shopify-based online store.

We are looking for an E-commerce & Customer Support Executive who enjoys interacting with customers, helping them find the right products, and ensuring a smooth online shopping experience.

This is a customer support e-commerce operations role where you will handle customer conversations through Instagram and WhatsApp, assist with product and styling queries, process online orders, and coordinate with internal teams for deliveries, returns, exchanges and order-related issues.

What You'll Do

Customer & Chat Support

- Handle customer queries through Instagram, WhatsApp and other online channels.
- Respond to questions related to products, sizes, availability, pricing, orders and delivery.
- Help customers choose the right products based on their preferences, size and requirements.
- Provide basic fashion and styling recommendations where required.
- Convert genuine customer enquiries into orders through helpful and professional communication.
- Follow up with customers when required and ensure a smooth customer experience.
- Maintain a friendly, transparent and consistent NoLabels brand tone.

E-commerce & Order Management

- Process and verify online orders accurately.
- Coordinate with QC, warehouse,



store and logistics teams to ensure orders are processed and dispatched on time.
- Track order status and follow up on delays, failed deliveries or other issues.
- Keep customers updated regarding their order status.
- Maintain accurate records of online orders and customer requests.

Returns, Exchanges & Cancellations

- Handle customer requests related to returns, exchanges and cancellations.
- Coordinate size and style exchanges with the relevant teams.
- Assist customers with refund-related queries and follow-ups.
- Understand customer concerns and suggest suitable alternatives wherever possible.
- Maintain accurate records of returns, exchanges and cancellations.

Inventory & QC Coordination

- Check product availability and coordinate with store/warehouse teams.
- Coordinate with the QC team to ensure products are checked before dispatch.
- Escalate recurring product, quality or inventory-related issues.
- Ensure customer requirements are communicated correctly to the relevant internal teams.

What We're Looking For
- 1–3 years of experience in e-commerce, customer support, chat support, retail, D2C or order management is preferred.
- Candidates with relevant experience in customer service,



Instagram/WhatsApp support or retail operations are also encouraged to apply.
- Good written and verbal communication skills.
- Comfortable handling multiple customer conversations at the same time.
- Strong customer-handling and problem-solving skills.
- Good attention to detail while processing orders and customer requests.
- Ability to coordinate effectively with multiple internal teams.
- Comfortable working in a fast-paced, customer-focused environment.
- Strong ownership and follow-through.

Candidates with strong customer support or retail experience but limited e-commerce platform experience can also apply.

Who Will Fit This Role?

This role would be a good fit for someone who:

- Enjoys talking to customers and solving their problems.
- Has experience in chat/online customer support.
- Understands fashion, apparel or retail.
- Is comfortable with both customer interaction and backend coordination.
- Can turn customer enquiries into successful orders.
- Takes ownership instead of simply passing customer issues to someone else.

Experience in fashion, apparel, retail, D2C, e-commerce or customer experience will be an advantage.

Why Join NoLabels?

- Work with a growing fashion and D2C brand.
- Exposure to both customer experience and e-commerce operations.
- Opportunity to work directly with online customers and understand e-commerce sales.
- Fast-paced and hands-on work environment.

Benefits
- Leave encashment
- Paid sick time

Pay: From ₹20,000.00 per month

Benefits

- Leave encashment
- Paid sick time

Work Location: In person

📌 E Commerce & Customer Support Executive (Sahibzada Ajit Singh Nagar)
🏢 Nolabels
📍 Sahibzada Ajit Singh Nagar