- Should have good communication and interpersonal skill.
- Should be willing to work in a 247 environment.
- Experience in team handling.
ROLES AND RESPONSIBILITIES
- Providing L1/L2/L3 support in dynatrace all activities.
- End-to-end knowledge of Dynatrace implementation.
- At least one PoC should have hands-on experience.
- Should have strong experience in any one of the cloud implementations.
- Expertise in configuring the Process and Service detection rules.
- Easy to adapt new configurations based on the customer requirements.
- Ability to understand and map key problem areas based on the explanation given by the customer.
- Good to have dynatrace certification.
- Should have strong knowledge in all dynatrace services and functionalities.
- Expertise in problem-solving within the deadlines without impacting the customer.
- Expertise in raising support tickets and follow-ups, and connecting with Dynatrace support people.
- Always fulfill the customer requirements.
- Articulate how APM will help the customer transform his current approach to problem-solving.
- Have excellent oral and written communication skills, be a team player.
- Application architecture and Business impact of downtime.
- Preparing the monthly shift roaster and managing the team members.
- Dynatrace integrations to any ITSM tool.
- Knowledge in Synthetic Monitoring Concept and implementation.
- Experience in performing application performance analysis.
- Strong knowledge of ITIL processes like Incident, Problem, and Change Management.
- Strong knowledge of UNIX commands.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.