Dynatrace Administrator The role holder will be responsible for providing overall L2 or L3 Dynatrace administration support for the team.

Dynatrace

Associate certification is Mandatory.

- BE / B. Tech / MCA / M. Tech /M.Sc. only

- 5+ years of relevant experience

- Delivery of quality, cost-effective infrastructure services in a complex & high availability environment

- Proven ability to plan and execute workload in a pressurized & dynamic environment.

- ITIL Certified or a strong working knowledge of ITIL Incident, Problem and Change Management disciplines

Technical skills

- Strong knowledge of Dynatrace tool administration concepts.

- Experience in APM-related areas on Java, .NET and PHP

- Ability to direct and guide the team to resolve crisis situations within prescribed SLAs

- Ability to provide consultation for new projects, functionalities, migrations, upgrades.

- Ability to plan, initiate and manage special tasks/projects.

Analytical skills

- Good analytical, trouble-shooting skills in the area of technical fault isolation and rectification.

Process skills

- Ability to resolve service requests. Strong attention to detail and the ability to follow processes.

- Strong Knowledge of ITSM processes

Other skills

- Customer interface experience (managing expectations; negotiating compromise solutions).

- Should have good communication and interpersonal skill.

- Should be willing to work in a 24*7 environment.

- Experience in team handling.

ROLES AND RESPONSIBILITIES





- Providing L1/L2/L3 support in dynatrace all activities.

- End-to-end knowledge of Dynatrace implementation.

- At least one PoC should have hands-on experience.

- Should have strong experience in any one of the cloud implementations.

- Expertise in configuring the Process and Service detection rules.

- Easy to adapt recent configurations based on the customer requirements.

- Ability to understand and map key problem areas based on the explanation given by the customer.

- Valuable to have dynatrace certification.

- Should have solid knowledge in all dynatrace services and functionalities.

- Expertise in problem-solving within the deadlines without impacting the customer.

- Expertise in raising support tickets and follow-ups, and connecting with Dynatrace support people.

- Always fulfill the customer requirements.

- Articulate how APM will help the customer transform his current approach to problem-solving.

- Have excellent oral and written communication skills, be a team player.

- Application architecture and Business impact of downtime.

- Preparing the monthly shift roaster and managing the team members.

- Dynatrace integrations to any ITSM tool.

- Knowledge in Synthetic Monitoring Concept and implementation.

- Experience in performing application performance analysis.

- Strong knowledge of ITIL processes like Incident, Problem, and Change Management.

- Strong knowledge of UNIX commands.

📌 Dynatrace Lead Administrator (Navi Mumbai)
🏢 RARR Technologies
📍 Navi Mumbai