About the Role

Vidyaranya is looking for a responsible, well-organised and relationship-oriented Donor Management Executive to manage donor communications, documentation, acknowledgements, receipts and ongoing donor relationships. The candidate will coordinate with donors, accounts, programme teams and management to ensure timely and professional donor servicing.

Key Responsibilities

1. Donor Communication &
- Relationship Management

- Maintain regular communication with individual, corporate and institutional donors.

- Send timely thank-you letters, acknowledgement letters and donation receipts.

- Respond to donor queries and requests professionally and promptly.

- Maintain positive and long-term relationships with existing donors.

- Coordinate donor meetings, visits and interactions when required.

- Send festival greetings, programme updates and other appropriate donor communications.

1. Donation &
- Documentation Management

- Maintain accurate and updated donor records and databases.

- Ensure donation details, donor information and correspondence are properly recorded.

- Coordinate with the Accounts team for issuing 80G receipts, donation receipts and other financial documents.

- Follow up for missing donor information, payment confirmations and required documents.

- Maintain proper records of all donor correspondence, donations and commitments.

1. Donor Reporting &
- Compliance Support

- Coordinate with programme and accounts teams to prepare donor reports.

- Ensure timely submission of utilisation certificates, progress reports, photographs and other supporting documents as required.

- Maintain a calendar of donor reporting and documentation deadlines.

- Follow up internally to ensure reports are submitted on time.

- Assist in preparing donor updates, impact stories and project progress communications.

1. CSR &
- Institutional Donor Support

- Support the Resource Mobilisation team in managing CSR and institutional donors.

- Maintain records of CSR proposals, approvals,



agreements/MOUs, instalments and reporting requirements.

- Track pending donations and instalments and coordinate follow-ups.

- Assist in preparing presentations, project updates and donor communication materials.

- Support donor due-diligence and documentation requirements.

1. Donor Database / CRM

- Regularly update the donor database/CRM with donor details, donation history, communication history, receipts issued, proposals and commitments, reporting deadlines and follow-up status.

- Ensure donor information is accurate, confidential and up to date.

- Generate basic donor reports and status summaries for management.

1. Online Banking &
- Donation Transaction Support

- Should have experience in handling or be willing to learn online banking-related work.

- Check donation transactions and payment confirmations through online banking channels.

- Assist in checking NEFT, RTGS, UPI and other electronic donation transactions.

- Assist in checking bank statements and matching donations with donor records.

- Coordinate with the Accounts team for bank reconciliation, confirmation of receipts and issuance of donation/80G receipts.

- Maintain confidentiality, accuracy and proper documentation while handling financial and donor-related information.

1. Donor Engagement

- Share programme photographs, success stories and impact updates with donors as appropriate.

- Assist in organising donor visits to Vidyaranya projects.

- Coordinate donor acknowledgements and recognition activities.

- Identify opportunities to strengthen existing donor relationships and encourage continued support.





Skills &

- Qualifications

- Graduate in any discipline; qualification in Social Work, Business Administration, Communications, NGO Management or a related field will be an advantage.

- 2–3 years of relevant experience in donor management, NGO administration, CSR, fundraising or customer/relationship management.

- Good computer knowledge, particularly MS Word, Excel, email and internet applications.

- Experience with donor databases/CRM systems will be an advantage.

- Good English and Kannada communication skills are preferred.

- Good written communication and documentation skills.

- Good interpersonal and relationship-management skills.

- Ability to coordinate with multiple departments and follow up systematically.

- Positive attention to detail and ability to maintain confidential donor information.

- Should have experience in handling online banking work or be willing to learn and take responsibility for such work.

- Ability to work independently as well as as part of a team.

Preferred Candidate Profile The candidate should be well-organised, polite, professional, proactive and relationship-oriented, with the ability to communicate effectively with donors and coordinate internally to ensure that donor commitments, financial confirmations and documentation are completed accurately and on time.

Key Performance Areas (KPIs)

- Timely issue of donation receipts and acknowledgement/thank-you letters.

- Accuracy and completeness of donor database.

- Timely donor communication and follow-up.

- Timely submission of donor reports and documentation.

- Effective coordination for donor visits and meetings.

- Timely follow-up on pending instalments and commitments.

- Accurate tracking and confirmation of online donations and electronic transactions.

- Donor retention and continued engagement.

- Quality and professionalism of donor correspondence.

Work Location: In person

📌 DONOR MANAGEMENT EXECUTIVE (Bengaluru)
🏢 Vidayaranya
📍 Bengaluru