Designation: Director

Experience: 20+ years

Location: Ambattur, Chennai

Graduation: Any Graduate

:

Lead all facets of the Healthcare RCM operations business

Work towards smoothing of the operations process with a greater focus on client satisfaction and client relationship building

Participate in expansion activities

Plan workload for service management and projects

Manage communication, escalation, risks, and issues

Drive continuous service improvements

Maintain and improve pyramid structure

Balance customer satisfaction/demands to maintain customer satisfaction with the level of support the customer has contracted

Define and monitor OLAs in accordance with the client SLAs and ensure client satisfaction is met or exceeded

Review monthly reports, progress and performance of projects and design game plans to enhance the same

Cost/ Budgeting/ Forecasting/ P&L; management

Transition Management

Responsible to maintain high quality standards

Responsible to drive initiatives in the management and organizational level that contribute to long-term operational excellence





Drive sustained margin growth on year -on-year basis

Create appropriate servicing and retention strategies for customers

Responsible for building consensus and commitment for achieving the organizations vision

Contribute to short and long-term organizational planning and strategy as a member of the management team

Participate in business development activity

Support in establishing policies across various levels of operations to promote the company culture and vision

JOB REQUIREMENTS:

At least 20+ years of experience in Operations, preferably US Healthcare industry

Familiarity with Revenue Cycle Management (Provider) operations

Experience in managing large teams of professionals

Excellent communication skills and interpersonal skills

Excellent delegation skills, negotiation skills and robust people management skills

Interested candidates may send their resume to [email protected]

Regards,

Krishnapriya

📌 Director - US Healthcare Operation (Chennai)
🏢 Access Healthcare
📍 Chennai