Director of Operations- Hospitality – Premium/Luxury/VVIP

Location: New Delhi

Experience: 20+ Years

Reporting to: CEO

Team: 4

Looking candidates from cultural institution, hospitality, aviation, luxury service, embassy, convention center

Position Overview

We are seeking an experienced Director of Operations to lead and integrate multiple operational functions, ensuring operational excellence, business continuity, infrastructure reliability, safety, technology efficiency, and world-class hospitality standards. The role involves leading operational readiness for a major launch, followed by ongoing business operations and continuous improvement.

Key Responsibilities

- Infrastructure & Facilities: Oversee engineering, facility management, building operations, preventive maintenance, capital projects, sustainability, and energy efficiency.
- Security, Safety & Risk: Lead security, fire and life safety, EHS compliance, emergency preparedness, risk management, and business continuity.
- Visitor Experience & Hospitality: Drive service excellence, front-of-house operations, visitor services, accessibility, parking, ticketing, food and beverage, and retail operations.
- IT & Digital Systems: Oversee IT infrastructure, cybersecurity,



digital systems, operational technology, data protection, and technology upgrades.
- VIP & Stakeholder Management: Manage VIP visits, government and diplomatic liaison, institutional protocols, high-profile events, and premium hospitality experiences.
- Leadership & Governance: Lead four GMs, build high-performing teams, establish operational policies, manage budgets, and drive accountability and continuous improvement.

Qualifications & Experience

- 20+ years of senior operational leadership experience.
- Proven track record in managing complex, multidisciplinary operations and large teams.
- Solid expertise in facilities management, security, safety, hospitality, technology, and stakeholder management.
- Excellent leadership, communication, relationship management, and crisis-handling skills.
- Experience engaging with senior government officials, diplomats, trustees, and high-profile stakeholders is preferred.
- Experience in hospitality, aviation, luxury services, embassies, convention centres, premium real estate, or other large-scale service-oriented environments is advantageous.

📌 Director of Operations Hospitality Premium/Luxury/VVIP( High End) (Delhi)
🏢 Careerist management Consultants
📍 Delhi