24 Sep
|
WhiteSlips Job Management Consultants
|
Bengaluru
24 Sep
WhiteSlips Job Management Consultants
Bengaluru
- Define and execute the overall CX strategy to enhance customer satisfaction, service levels, and operational efficiency.
- Own workforce planning and capacity management to ensure optimal staffing and seamless service delivery.
- Build and strengthen governance frameworks, operational policies, SOPs, and quality standards.
- Lead and scale our Agents, Workforce Planning, Governance & SOP, and Operational Risk Management (ORM) teams.
- Partner closely with Product, Operations, Supply Chain, and Business teams to solve complex operational challenges and elevate the customer journey.
- Influence business decisions by working with senior stakeholders, providing strategic insights, and driving cross-functional initiatives.
📌 Director Customer Experience (Bengaluru)
🏢 WhiteSlips Job Management Consultants
📍 Bengaluru