– Hotel Channel, Digital Marketing & IT ExecutiveJob Title

Hotel Channel, Digital Marketing & IT Executive

Job Summary

We are looking for a proactive, technically confident and creative Hotel Channel, Digital Marketing & IT Executive to manage and optimise our hotel/serviced accommodation booking channels, digital marketing activities, content creation, email marketing, and basic IT-related operations.

The ideal candidate should have experience in hospitality systems, digital marketing and basic IT support, with the ability to troubleshoot software, manage online platforms, and improve overall operational efficiency.

Key Responsibilities1. Hotel Channel Manager Optimisation

- Manage and optimise hotel and serviced accommodation listings across OTAs and booking platforms.
- Update pricing, availability, minimum stays, promotions and restrictions.
- Monitor occupancy, booking performance, ADR and revenue.
- Ensure rates and availability are correctly synchronised through the channel manager.
- Optimise listing descriptions, images, amenities and property information.
- Monitor competitor pricing and market trends.
- Support integration between booking platforms, PMS systems and channel managers.
- Troubleshoot booking, inventory and system connectivity issues.

1. Social Media Marketing

- Manage social media platforms including Facebook, Instagram, LinkedIn, TikTok and YouTube.
- Develop and implement social media strategies to increase visibility, engagement and enquiries.
- Create and maintain monthly content calendars.
- Schedule posts, reels, stories and promotional campaigns.
- Monitor comments, messages and customer enquiries.
- Track performance and recommend improvements.

1. Content Creation

- Create marketing content for social media, websites, booking platforms and email campaigns.
- Produce videos, reels, graphics, promotional banners and property content.
- Write captions, property descriptions, promotional copy and marketing materials.
- Edit photos and videos while maintaining brand consistency.




- Develop content around property features, local attractions, corporate stays and special offers.

1. Email Marketing

- Plan and execute email campaigns for guests, corporate clients, contractors and potential customers.
- Create newsletters, promotional campaigns and availability updates.
- Maintain and segment email databases.
- Monitor open rates, click-through rates, enquiries and conversions.
- Create follow-up campaigns to encourage repeat and direct bookings.
- Support corporate outreach and lead-generation campaigns.

1. IT & Technical Support

- Provide basic IT support for day-to-day business operations.
- Troubleshoot software, browser, login, email and system-related issues.
- Assist with setup and maintenance of laptops, desktops, printers and other office devices.
- Manage user accounts, passwords, permissions and basic access controls.
- Support Microsoft Office, Google Workspace and cloud-based business applications.
- Assist with CRM, PMS, channel manager and booking-system integrations.
- Maintain organised digital files, folders and shared-drive structures.
- Support website updates and basic content-management tasks.
- Assist with software installation, updates and basic system configuration.
- Coordinate with external IT support providers for complex technical issues.
- Maintain basic data backup and cybersecurity best practices.
- Identify opportunities to improve workflows through automation and digital tools.

Required Skills
- Experience in hospitality, serviced accommodation, hotel operations or property marketing is preferred.
- Knowledge of hotel channel managers, PMS systems and OTAs such as Booking.com,



Airbnb and Expedia.
- Good understanding of social media marketing and digital marketing.
- Strong content writing and basic copywriting skills.
- Experience with Canva, CapCut, Adobe tools or similar software.
- Familiarity with email marketing and CRM platforms.
- Basic IT troubleshooting and technical support experience.
- Positive knowledge of Microsoft Office, Google Workspace and cloud-based systems.
- Basic understanding of websites, software integrations and online platforms.
- Ability to manage multiple digital systems and resolve day-to-day technical issues.
- Strong organisational, communication and problem-solving skills.

Preferred IT Experience Candidates with experience in any of the following will be preferred:
- Basic computer hardware and software troubleshooting
- Microsoft 365 or Google Workspace administration
- CRM systems
- Property Management Systems (PMS)
- Channel Manager software
- WordPress or website content management
- Cloud storage and shared drives
- Data backups and basic cybersecurity
- Software integrations and automation tools

Key Performance Indicators Performance will be measured based on:
- Improvement in occupancy and booking revenue
- OTA listing performance and conversion rates
- Growth in direct bookings
- Social media engagement and enquiries
- Quality and consistency of content
- Email campaign performance
- Reduction in booking or system-related errors
- Speed of resolving basic IT and software issues
- Improvement in operational efficiency through digital tools

Ideal Candidate The ideal candidate is creative, analytical, technically confident and commercially focused. They should be comfortable working across hospitality platforms, marketing systems and basic IT operations, and should be able to use technology to improve bookings, marketing performance and overall business efficiency. Pay: From ₹10,000.00 per month

Benefits

- Work from home

Work Location: Remote

📌 Digital Marketing Assistant (Delhi)
🏢 Property Entrepreneurs Network
📍 Delhi