Core Responsibilities ServiceNow Operations:

Manage L2 ticket resolution, escalations, and SLA tracking; contribute actively to KB articles and workflow optimization. Okta Administration:

Handle identity lifecycle (onboarding/offboarding), MFA resets, SSO application provisioning, and access policies. Microsoft 365 Management:

Administer Exchange Online, Teams, OneDrive, SharePoint permissions, and user licenses via M365 Admin Center / Entra ID. Endpoint Support:

Provision, patch, and troubleshoot Windows 10/11 and macOS devices using Intune/MDM tools; resolve network, VPN, and hardware issues. Key Requirements Experience:

4–6 years of hands-on L2/L3 desktop and end-user support in enterprise environments. Ticketing:

Hands-on experience with ServiceNow Incident, Request, and Change Management modules. IAM & Cloud:

2+ years supporting

Okta

(MFA, SSO) and

Microsoft 365

administration. Certifications (Valuable to Have):

Okta Certified Professional, Microsoft MD-102 / MS-900, or ITIL v4.

📌 Desktop Support Specialist Ticketing (Hyderabad)
🏢 IPolarity
📍 Hyderabad