- Experience with Dell &
- HP laptops, HP network printers, iPhones MAC Excellent technical troubleshooting skills in windows11 MacLinux.
- Ability to install hardware components peripherals on OEM laptops & desktops in a business workplace.
- Reviewing, resolving and closing tickets in the ServiceNow queue.
- Arrange for repairs by vendors OEM and external repair facilities as necessary.
- Performing moves, adds and changes of software and hardware for all endpoints.
- Diagnose, resolve and follow through on computer malfunction. Installation/troubleshooting software in systems and equipment problems or malfunctions.
- Identifying causes and recommending solutions.
- Excellent technical troubleshooting skills windows11 MacLinux.
- Ability to install hardware components peripherals on OEM laptops & desktops in a business environment.
- General knowledge of Windows OS deployments (MECM) which includes OS image creation, capturing & deploying.
Qualifications And Experience
- Ability to troubleshoot and resolve hardware &
- OS problems on endpoints
- Exposure to Windows OS Mac OS &
- Linux
- In depth knowledge of Windows10 11 and Microsoft Office products.
- Ability to install hardware components peripherals on OEM laptops & desktops in a business environment.
- General knowledge of AD, DNS and DHCP, as well has how to create file share structures and network computers together into a companywide domain.
- Have an understanding of networking concepts and practice.
- General knowledge of Windows OS deployments (MECM) which includes OS image creation, capturing & deploying.
- Awareness of EDR solutions & patching
- Experience with Dell &
- HP desktops and laptops, HP network printers, iPhones MAC
- Experience MS Intune &
- O365