We are seeking a customer-focused Desktop Support Engineer to provide on-site technical support and ensure a seamless end-user experience. The role involves supporting desktop and laptop systems, troubleshooting hardware and software issues, resolving user incidents, and maintaining high service levels. The ideal candidate will possess strong troubleshooting abilities, excellent communication skills, and experience delivering deskside support in a fast-paced environment.
Key Responsibilities
- Provide end-user support for desktop and laptop hardware and software issues.
- Deliver on-site deskside support to ensure minimal disruption to end-user productivity.
- Troubleshoot and resolve hardware, software, operating system, and application-related issues.
- Respond to end-user queries and provide timely resolution to technical problems.
- Analyze incidents and identify root causes, implementing corrective actions where required.
- Maintain and exceed established service level expectations.
- Work with internal teams and stakeholders to resolve user support issues effectively.
- Manage and update incidents through the ticketing system.
- Deliver a positive and qualified end-user support experience.
- Handle multiple support requests while effectively managing changing priorities.
Required Skills
Proficient
- Desktop Support
Experience
- 3+ years of experience in a customer-facing deskside support or end-user computing role.
Education
- Bachelor's degree in Information Technology, Management Information Systems, or equivalent experience.
Requirements
- Excellent communication and interpersonal skills.
- Strong troubleshooting and problem-solving capabilities.
- Positive attitude with a customer-first mindset.
- Ability to work independently and collaboratively within a team environment.
- Self-directed work style with the ability to multitask effectively.
- Flexibility to work various shifts, including weekends if required.
Why Join UST UST partners with global organizations to deliver technology-driven solutions and digital transformation initiatives. Joining UST provides opportunities to work on innovative projects, collaborate with diverse teams, enhance technical expertise, and build a rewarding long-term career in a learning-focused environment.
Skills
Infrastructure Support, ServiceNow, Windows
📌 Desktop Support Engineer (Bengaluru)
🏢 UST
📍 Bengaluru
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