Role Description

Key Responsibilities

- Experience with Dell &
- HP laptops, HP network printers, iPhones MAC Excellent technical troubleshooting skills in windows11 MacLinux.

- Ability to install hardware components peripherals on OEM laptops & desktops in a business environment.

- Reviewing, resolving and closing tickets in the ServiceNow queue.

- Arrange for repairs by vendors OEM and external repair facilities as necessary.

- Performing moves, adds and changes of software and hardware for all endpoints.

- Diagnose, resolve and follow through on computer malfunction. Installation/troubleshooting software in systems and equipment problems or malfunctions.

- Identifying causes and recommending solutions.

- Excellent technical troubleshooting skills windows11 MacLinux.

- Ability to install hardware components peripherals on OEM laptops & desktops in a business environment.

- General knowledge of Windows OS deployments (MECM) which includes OS image creation, capturing & deploying.

Qualifications And Experience





- Ability to troubleshoot and resolve hardware &
- OS problems on endpoints

- Exposure to Windows OS Mac OS &

- Linux
- In depth knowledge of Windows10 11 and Microsoft Office products.

- Ability to install hardware components peripherals on OEM laptops & desktops in a business setting.

- General knowledge of AD, DNS and DHCP, as well has how to create file share structures and network computers together into a companywide domain.

- Have an understanding of networking concepts and practice.

- General knowledge of Windows OS deployments (MECM) which includes OS image creation, capturing & deploying.

- Awareness of EDR solutions & patching

- Experience with Dell &

- HP desktops and laptops, HP network printers, iPhones MAC

- Experience MS Intune &

- O365

Skills

Hardware troubleshooting, Dell/HP, Windows, Asset management

📌 Desktop Support Engineer (Chennai)
🏢 UST
📍 Chennai