Role Description

We are seeking a skilled Desktop Support Engineer (L2) to provide advanced technical support for end-user computing environments. The ideal candidate will be responsible for diagnosing and resolving desktop, laptop, application, and peripheral issues while ensuring high levels of customer satisfaction and adherence to SLA commitments.

Key Responsibilities

- Provide Level 2 support for desktops, laptops, printers, mobile devices, and peripherals.

- Troubleshoot and resolve Windows 10/11 operating system issues.

- Install, configure, and support Microsoft Office 365 applications.

- Manage user accounts, passwords, and access permissions in Active Directory and Microsoft Entra ID (Azure AD).

- Perform software installations, upgrades, patch management, and system updates.

- Support hardware troubleshooting, break-fix activities, and warranty coordination with vendors.

- Configure and support Outlook, Teams, OneDrive, and other Microsoft 365 services.

- Troubleshoot VPN, Wi-Fi, LAN, and basic network connectivity issues.

- Manage endpoint security tools, antivirus solutions, and device compliance requirements.

- Handle incident, service request, and problem tickets through ITSM tools such as ServiceNow.





- Provide remote support to users across multiple locations.

- Maintain asset inventory and ensure accurate documentation of support activities.

- Escalate complex issues to L3 teams and vendors as required.

- Participate in after-hours maintenance and support activities when needed.

Required Skills

- Strong knowledge of Windows 10/11 administration and troubleshooting.

- Experience with Microsoft 365, Outlook, Teams, and OneDrive support.

- Hands-on experience with Active Directory and Microsoft Entra ID (Azure AD).

- Knowledge of SCCM/MECM, Intune, Autopilot, or other endpoint management tools.

- Understanding of TCP/IP, DNS, DHCP, VPN, and networking fundamentals.

- Experience with ServiceNow or similar ITSM tools.

- Solid troubleshooting, communication, and customer service skills.

Preferred Skills

- Experience with Microsoft Intune device management.

- Knowledge of Citrix VDI/DaaS environments.

- Familiarity with endpoint security solutions and compliance frameworks.

- ITIL Foundation certification.

- Microsoft certifications are an added advantage.

Skills

Asset Management, Windows, Active Directory, Microsoft 365

📌 Desktop Support Engineer (Chennai)
🏢 UST
📍 Chennai