Hiring – Desktop Support Engineer

Company: Infoneo Technologies Pvt. Ltd.

Location: Mumbai

Experience: 2 Years

Education: B.Tech / B.E. / MBA or Equivalent

Employment Type: Full-Time

Joining: Immediate Joiners Preferred

Preference: Local Mumbai Candidates Preferred

Job Summary

We are looking for an experienced Desktop Support Engineer to provide L1 and L2 technical support to end users. The ideal candidate should have hands-on experience in troubleshooting desktop/laptop hardware, Windows/macOS operating systems, Microsoft Office 365, Active Directory, Outlook, networking, IT peripherals, and Webex troubleshooting.

Key Responsibilities

- Provide L1 and L2 technical support for desktops, laptops, printers, mobile devices, and other IT peripherals.
- Install, configure, maintain, and troubleshoot Windows and macOS operating systems.
- Diagnose and resolve hardware, software, network, and peripheral-related issues.
- Install, configure, and support Microsoft Office 365 and other business applications.
- Create and manage user accounts, passwords, and permissions using Active Directory.
- Configure and troubleshoot Microsoft Outlook, email clients, and mailbox-related issues.
- Troubleshoot LAN, Wi-Fi, VPN, TCP/IP, and network connectivity issues.
- Perform software installations, upgrades, patches, and antivirus updates.
- Maintain accurate IT asset inventory for laptops, desktops, accessories, and other equipment.
- Coordinate with vendors for hardware warranty, repairs, replacements, and technical support.
- Log, track, and resolve incidents and service requests through an IT ticketing system.




- Provide technical support for meeting room AV equipment and video conferencing platforms.
- Webex troubleshooting and support is mandatory.
- Maintain proper documentation of incidents, troubleshooting steps, and resolutions.

Required Skills
- 2 years of experience in Desktop Support / IT Support.
- Solid hands-on knowledge of Windows OS and desktop troubleshooting.
- Working knowledge of macOS.
- Experience with Microsoft Office 365 and Microsoft Outlook.
- Hands-on experience with Active Directory.
- Good understanding of LAN, Wi-Fi, VPN, TCP/IP, and basic networking.
- Knowledge of hardware troubleshooting, printers, scanners, and other peripherals.
- Experience with antivirus, software patching, and system updates.
- Familiarity with IT ticketing systems and IT asset management.
- Mandatory: Hands-on experience in Webex troubleshooting.
- Good communication and problem-solving skills.
- Ability to provide effective technical support to end users.
- Immediate joiners are preferred.
- Local Mumbai candidates will be preferred.

Education

B.Tech / B.E. / MBA or equivalent qualification

Candidate Profile

- Strong troubleshooting and analytical skills.
- Customer-focused approach with good interpersonal and communication skills.
- Ability to handle multiple support requests and prioritize incidents effectively.
- Willingness to work from the Mumbai location.

Interested candidates can share their updated CV at:

[email protected]

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Desktop Support Engineer (Mumbai)
🏢 INFONEO TECHNOLOGIES
📍 Mumbai