Set up, repair, and upgrade laptops, desktops, printers, and other equipment. Install and update operating systems (Windows, macOS, Linux) and business apps.
- User Assistance: Respond to support tickets via phone, email, or in-person visits. Guide users through troubleshooting steps.
- Network &
- Account Setup: Troubleshoot basic LAN/Wi-Fi connection issues. Punching network cables
- Asset &
- Issue Tracking: Log all technical problems and solutions in a ticketing system. Keep an accurate inventory of hardware and software assets.
- Escalation: Send complex or unresolved network and server problems to Tier 2 or Vendor.
Requirements &
- Skills
- Education: Degree or Diploma in IT, Computer Science, or a related field.
- Technical Skills: Strong knowledge of computer hardware, Windows/macOS/Linux, and basic networking (TCP/IP, DNS, DHCP).
- Experience: 0 to 2 years of experience in an IT support or help desk role.
- Soft Skills: Explicit communication, patience, and good problem-solving abilities.
📌 Desktop Support Engineer (Gurugram)
🏢 Delhi Public School, Sushant Lok
📍 Gurugram
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