AppsTech Solution is a System Integrator & leading IT infrastructure services provider in India, with a focus on providing services. Our services include Turnkey Projects Structured cabling solutions Networking and security Solutions, Server and backup Solutions, and Dedicated IT resources (FMS) to manage customer
- Must be Familiar with the shifts 24*7 days support as per client requirement.
- Attend IT Service requests raised by Users via telephone, email or ticketing tools.
- Experience and knowledge to understand the IT Service request and prioritization.
- Troubleshoot and attempt to resolve the IT service request. communicate with seniors, use remote control sessions, and connect with the manufacturer for incident resolution.
- Installation and troubleshooting Microsoft OS Version and Microsoft Office Version and
Authorized Desktop Application.
- installation of applications as per the user requirements according to IT policy & compliances.
- Connect with Network peripherals such as printers, and scanners.
- Preparation and onsite installation of Networked printers both for common as also individual use
- Experience & knowledge about Troubleshooting and support on software (Microsoft Office, adobe products, backup, and other proprietary software)
- Experience in configuring Email and email client services.
- Able to create user profiles and users on AD environment.
- Alignment with Customer requirements and system functionality
- Monitoring LAN Traffic and update in daily/weekly Report.
- Monitor the Switch Port Status of uplink and other critical interfaces.
- Monitor and configure aspects like IP address, subnet mask, DNS settings, etc.
- Wi-Fi configuration
- Basic Switch configuration and V-LAN configuration activity.
- Basic Connectivity knowledge in CCTV
- Any Documentation and change request update in a standardized format.
- Knowledge & managing on DNS, DHCP, and Windows clustering
- Knowledge & experience for the setup and maintenance of Windows Server Edition.
- Knowledge and management on Network storage devices and RAID Configurations.
- Antivirus and Backup management.
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Skills
- Strong troubleshooting skills for end computing devices
- Positive communication skills and ability to converse fluently in English, Hindi
- Excellent problem-solving and troubleshooting skills
- Excellent customer service and communication skills
- Ability to work independently and as part of a team
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field
- Diploma / BSc – IT / MSc – IT
- Global certification will be an added advantage.
Experience
•2 - 4 years of Experience.
📌 Desktop / IT Support Engineer – (Sanand)
🏢 AppsTech Solution
📍 Sanand
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