We are looking for a seasoned Design Manager to lead and streamline design functions across our Experience Centres. This role sits at the intersection of design excellence, operations, and customer experience, ensuring high-quality, productive, and scalable design delivery.
Your Key Responsibilities:
Design Operations Management
- Oversee end-to-end design lifecycle from customer brief to final design delivery
- Standardize design workflows across multiple experience centres
- Ensure consistency in design quality, creativity, and practicality
Multi-Centre Design Governance
- Manage design teams across multiple locations
- Implement and monitor design SOPs, templates, and best practices
- Ensure alignment of all centres with brand and design standards
Team Leadership & Capability Building
- Lead, mentor, and manage large design teams (50–100+ designers)
- Hire and onboard top design talent
- Drive continuous training and upskilling programs
Process & Efficiency Optimization
- Improve design turnaround time (TAT) without compromising quality
- Streamline coordination between:
o Design o Sales o Execution teams
- Reduce rework and increase first-time-right designs
Performance & Metrics
- Track and improve:
o Design-to-sales conversion rates o Customer satisfaction (CSAT)
o Design approval timelines
- Use data and feedback to continuously refine processes
Customer Experience & Conversion
- Ensure designs are:
o Customer-centric o Functional and feasible o Aligned with budget expectations
- Partner with sales teams to improve conversion through design storytelling
Cross-Functional Collaboration
- Work closely with:
o Operations o Sales o Execution / Project teams
- Ensure seamless transition from design → execution