Purpose/Objective The purpose of the position is to manage the SLA based IT services/Projects/IT infrastructure/IT Application/EUS Support/IT Asset Management/Backup/Restoration/Compliance/Vendor Management / Procurement Process for IT Department / Administrative Tasks related to IT Department/Coordination with Cross Functional Team.

Key Responsibilities of Role

IT Infrastructure & Operations Management - Manage and support the organization's IT infrastructure, including: End User Services (EUS) /LAN, WLAN, and Voice Networks /WAN Connectivity / Servers, Storage, and Backup Infrastructure / Collaboration Infrastructures – Audio Video Conference Facilities.

- Ensure high availability, performance, and reliability of IT systems and services.
- Monitor infrastructure health and coordinate proactive maintenance activities as well as upgradation/modernization initiatives.
- Manage server room infrastructure and associated technology assets.
- Ensure adherence to IT operational standards, procedures, and best practices. IT Service Management (ITIL) - Apply ITIL framework principles for effective IT service delivery.

- Manage Incident, Service Request, Problem, Change, and Service Level Management processes.
- Ensure all incidents and service requests are resolved within agreed Service Level Agreements (SLAs) with the support partner.
- Monitor service performance metrics and drive continual service improvement initiatives.
- Conduct periodic service reviews with internal stakeholders and support partners.
- Maintain service availability and ensure business-critical services meet uptime targets.

Network & Communication Services - Coordinate with service providers for WAN and Internet connectivity.

- Oversee network performance, capacity planning, and availability management and proactively initiate for upgradation of the capacity.
- Ensure seamless communication services.

(Voice & Data) Cyber Security & Information Security - Coordinate with Corporate Cybersecurity and Information Security teams to ensure compliance with organizational security standards.

- Support management of:
- Firewalls / Network Gears / Endpoint Security / Vulnerability Assessments / Security Patching - Access Management Controls / Security Compliance Requirements - Promote information security awareness and valuable cyber hygiene practices among users.
- Participate in internal and external Information security audits.





SAP & Enterprise Applications - Provide coordination and support for SAP and other business applications.

- Work closely with business users to manage incidents, enhancements, and change requests.
- Participate in application upgrades, testing, deployment, and user adoption activities.
- Support integration initiatives involving SAP and other business applications.

Disaster Recovery & Business Continuity - Support Disaster Recovery (DR) planning, testing, and execution.

- Maintain IT recovery procedures and disaster recovery documentation.
- Participate in Business Continuity Planning (BCP) activities.
- Coordinate periodic DR drills and closure of identified improvement actions.

IT Governance, Risk & Compliance - Ensure compliance with IT policies, standards, and governance frameworks.

- Support implementation and maintenance of:- ISO 27001:2022 Information Security Management System (ISMS) - ISO 22301:2019 Business Continuity Management System (BCMS) - ISO 27031 ICT Readiness for Business Continuity - Maintain documentation, audit records, risk registers, and compliance evidence.
- Participate in internal and external audits and support closure of observations.

Vendor & Contract Management - Manage relationships with IT vendors, OEMs, service providers, and system integrators.

- Monitor vendor performance against agreed SLAs and contractual commitments.
- Conduct periodic vendor reviews and identify service improvement opportunities.
- Ensure proactive renewal and management of support contracts, licenses, and subscriptions.

IT Asset & Inventory Management - Maintain accurate inventory of IT hardware, software, and network assets.

- Ensure effective asset lifecycle management from procurement to retirement/Disposal as per the organization’s policy.
- Conduct periodic audits and reconciliation of IT assets.
- Ensure compliance with software licensing requirements.
- Periodic Reconciliation of IT assets with CMDB for ensuring single version of truth for both Hardware/Software inventory.





IT Budgeting & Procurement - Support preparation and monitoring of annual IT CAPEX and OPEX budgets.

- Initiate procurement activities in line with approved budgets and business requirements.
- Coordinate with Procurement, Finance, and other cross-functional teams for timely acquisition of IT products and services.
- Track budget consumption and provide periodic expenditure reports.
- Coordinate with Finance for:

- Asset Capitalization / Asset Transfer / Asset Disposal - Financial Compliance and Audit Requirements Digital Transformation & IT Projects - Actively contribute to Digital Transformation initiatives.
- Prioritize business demands and translate them into actionable IT initiatives.

Administrative Tasks - PR Creation for the procurement of IT Assets/Consumables/AMC’s & others & Coordination with Techno Commercial Team for the timely release of PO/SO.

- Tracking of the AMC/Warranty – proactively initiating for the renewal of the AMC’s before the expiry date.
- Coordination with Vendor for the delivery/Stores for issuance and other related processes.

- Invoice & other related documents processing and coordination with cross functional team for the timely release of payment to the vendor.
- Gate Pass Creation/approval as per the DOA - for the asset movement/tracking/closure.
- SIM card management – Coordination with Telecom Service Provider/Document Processing/ activation/deactivation of SIM’s.

/Porting in/Porting out of SIM cards.

- Coordination with Internet Service Providers/Telecom Tower partners/Internal cross functional teams for the entry passes/work permits.
- Ensuring the agreement with the Telecom Tower partners are done proactively before the expiry of the rental agreement and it is followed as per the agreement.
- Ensure Safety Adherence during day to day IT operation/Projects/Service Providers – Internet/Telecom/Cabling vendors work.

Technical Competencies Ability to document requirements /Change Request forms,Knowledge of business processes and IT systems of Power Plants,Strict adherence to Corporate IT Guidelines,Ensure Safety Adherence during day-to-day IT operation/Projects.

Qualifications and Experience

- 5-10 Years of expereince - BE / B Tech Computer Science/ MCA / M. Sc – IT - Additional Certifications - ITIL / Microsoft Certification / CCNA / PMP / SAP functional consultant / Lead Auditor – ISO 27001

📌 Deputy Manager- IT (Udupi)
🏢 Adani Group
📍 Udupi