Job Summary

Designation: Deputy Manager / Manager - Filed Services - Madurai

Experience Range: 3-7 Years

Key Responsibilities/Deliverables

- Handling of branch warranty/post warranty complaints of all the LK Products
- Achieving Revenue Targets of Spares/Recurring Business and ASC ACB Spare Business
- Improving customer touch points by means of conducting Unsolicited Service Campaigns/Firstserve/In Plant Training Programs
- Improving the Effectiveness Efficiency of Customer Experience of Madurai Branch (Call Closure Time, Net Satisfaction Score etc)
- inculcating safety culture within Team partners to ensure zero accidents
- Co-ordinating with cross functions on improving product quality (Design/Quality/Sales/BD) based on field Input

Functional Competencies

- Knowledge on LV/MV Switchgear IA products
- Vendor Management/ Experience in service sales(Spares/AMC/OMC etc. . )




- Working knowledge of MS office
- Working knowledge of CRM platforms like SAP, SFDC preferred

Behavioural Competencies

- Inter personal Skill

- Presentation skill

- Communication skill

Critical Skills Required

- Knowledge on LV/MV Switchgears along with IA products, valuable communication skills to handle customers (Internal External), Electrical Safety

Educational Qualification

Diploma/ B. E/ B. Tech - Electrical Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Deputy Manager - Field Services (Madurai)
🏢 Schneider Electric
📍 Madurai