Job Title: DELIVERY OPERATIONS MANAGER-BFSI

City: Bengaluru

State/Province: Karnataka

Posting Start Date: 9/17/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

For additional information, visit us at www.wipro.com.

Key Skillsets:

- The ideal Delivery Manager should be a client-centric leader who can influence, inspire, transform, and grow the business while ensuring flawless delivery execution.
- Demonstrated experience in managing complex programs.
- Handled a portfolio of projects simultaneously.
- Experience in BFSI Accounts is mandatory.
- Willingness to work from client location, Domlur, Bangalore is mandatory.
- Passionate about AI and has taken initiatives in implementing AI within delivery.
- Ability to build trusted relationships with senior client leaders, manage expectations, and drive strategic conversations.
- Robust people leadership skills to build high-performing teams, coach leaders, manage talent, and drive employee engagement.
- Ability to communicate effectively across clients, delivery teams, sales, and leadership while influencing outcomes without direct authority.
- Capability to proactively identify risks, resolve escalations, make timely decisions, and drive corrective actions.

Detailed JD: Delivery Management





- Ensure seamless delivery of projects in the Account/Portfolio.
- Drive and deploy account/project delivery structure by evaluating the budget, costs, risks, and staffing requirement.
- Ensure 100% compliance to Project Deliverables, information security protocols, etc. (all customer's contractual obligations).
- Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/deviation.
- Ensure adherence to program/project charter in terms of schedule, quality, efforts, and cost.
- Drive account health across projects by conducting periodic cadence with the quality team to take proactive measures to resolve issues/possible escalations.
- Engage with clients to explore opportunities to deploy multiple solutions to create a stronger value proposition for clients and enhance share of business.
- Conduct regular customer connects (meetings/visits/video-conference) and Management Review Meetings (MRM) with client management/engagement managers to understand customer's current and future needs and seek feedback to improve delivery methodology/timelines/resource allocation.
- Identify and close early warnings on a project to avoid any customer escalations.
- Plan and conduct Monthly/Quarterly Business Reviews (MBR/QBR) with the client management/leadership team to drive improvement actions and mine for a new portfolio/opportunity within the account.
- Design,



monitor, and share account performance dashboards/reports with the clients periodically.
- Drive delivery transformation with client engagement managers to adapt to new delivery models and instill new ways of working in customer organization.
- Share Wipro's capability and initiatives that may support/fulfill customer's needs.
- Delivery governance across the projects.
- Review reports to monitor and track overall project/program delivery management.
- Conduct periodic reviews with the team (PMs/PLs) on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects.

Client Relationship Management

- Resolve project escalations, potential risks, or early warning signs on project delivery to eliminate any revenue leakage.
- Review and monitor revenue allocations/realization to avoid OB revenue leakage.
- Provide inputs to the delivery leadership team on overall delivery performance parameters (project health, utilization, realization, etc.) at an account level during reviews highlighting any critical project escalations and potential risks.
- Enable revenue growth of the account.

Mandatory Skills:

- IT Operations Management.
- Experience: 8-10 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions.

To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we.

Join a business powered by purpose and a place that empowers you to design your own reinvention.

📌 DELIVERY OPERATIONS MANAGER-BFSI (India)
🏢 Wipro
📍 India