D2C Operations Manager

Department: D2C / E-commerce

Location: Lower Parel, Mumbai

Experience: 3–6 Years

Industry: Cosmetics / FMCG / Consumer Products

Working Days: Monday to Saturday

Role Overview

We are looking for a D2C Operations Manager to manage and streamline the day-to-day operations of our online business. The role will be responsible for ensuring smooth functioning of the D2C website, Amazon Seller Central, online sales operations, order management, product listings,

inventory coordination, and cost-centre management.

The ideal candidate should have a basic understanding of online sales and e-commerce operations,

be comfortable working with online platforms, and have strong coordination and analytical skills.

Key Responsibilities

- D2C Website Operations

 Manage day-to-day frontend operations of the D2C website.

 Ensure product listings, pricing, offers, banners, categories and product information are updated accurately.

 Coordinate with the website/tech team for website-related issues and improvements.

 Monitor website functionality, product availability and customer-facing content.

 Identify gaps in the website customer journey and coordinate for improvements.

 Ensure new product launches and promotional campaigns are executed correctly on the website.

- Amazon Seller Central

 Manage day-to-day operations on Amazon Seller Central.

 Monitor product listings, inventory, pricing, orders and account health.

 Ensure products are live, correctly mapped and available for sale.

 Coordinate with internal teams for stock availability and replenishment.

 Monitor customer complaints, returns, cancellations and other marketplace-related issues.





 Coordinate with Amazon support for operational and account-related issues.

 Track marketplace performance and highlight key operational concerns.

- Online Sales Operations

 Monitor daily online sales across the D2C website and marketplaces.

 Track orders, cancellations, returns, refunds and pending orders.

 Coordinate with warehouse, logistics, customer service and finance teams for smooth order fulfilment.

 Ensure timely resolution of order and operational issues.

 Track sales performance against targets and identify gaps.

 Support execution of online promotions, offers and campaigns.

- Cost Centre & Commercial Operations

 Take ownership of the D2C cost centre and monitor operating expenses.

 Track expenses related to website, marketplaces, logistics, packaging, promotions and other

D2C activities.

 Maintain regular cost and expense reports.

 Coordinate with the Finance team for invoices, payments, reconciliations and expense tracking.

 Monitor actual expenses against budgets and highlight deviations.

 Identify opportunities to improve operational efficiency and control costs.

- MIS & Reporting

 Prepare daily, weekly and monthly D2C operational reports.

 Track key metrics such as:





o Online sales o Orders & units o Returns & cancellations o Website performance o Marketplace performance o Inventory availability o Operational costs o Customer/order issues

 Share actionable insights with management and relevant teams.

- Cross-functional Coordination

 Work closely with Sales, Marketing, Finance, Warehouse, Logistics, Customer Service and

IT/Website teams.

 Ensure smooth coordination between internal teams for D2C operations.

 Follow up on pending operational issues and ensure timely closure.

 Act as the key point of contact for day-to-day D2C operational matters.

Key Skills Required

 Basic to good understanding of online sales and D2C operations.

 Hands-on experience with Amazon Seller Central.

 Understanding of website frontend/e-commerce operations.

 Good knowledge of Excel / Google Sheets and MIS reporting.

 Understanding of order management, inventory and fulfilment processes.

 Basic understanding of cost centre and expense management.

 Strong analytical and problem-solving skills.

 Excellent coordination and follow-up skills.

 Ability to manage multiple operational activities simultaneously.

 Strong ownership and attention to detail.

Preferred Candidate Profile

 Graduate in any discipline; specialization in E-commerce, Business Management or related field is preferred.

 3–6 years of experience in D2C / E-commerce / Online Sales Operations.

 Experience in FMCG, Cosmetics, Beauty, Personal Care or Consumer Products will be an added advantage.

 Should be comfortable working in a fast-paced, target-driven setting.

 Should have a strong ownership mindset and ability to independently manage day-to-day operations.

Pay: ₹700,000.00 - ₹1,200,000.00 per year

Work Location: In person

📌 C Operations Manager- Beauty/ Cosmetic/ Personal Consumer Product- Lower Parel
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