What You'll Do Lead and manage a team of voice process agents. Monitor performance, provide coaching, and conduct regular one-on-ones. Ensure team adherence to quality, productivity, and customer satisfaction metrics.
What We're Looking For Experience:
4+ years of experience in an international voice process, with at least 1–2 years in a leadership role. Mandatory Requirement:
Must have BFSI background/Experience
📌 Customer Support Team Lead (Sahibzada Ajit Singh Nagar)
🏢 Impetus Career Consultants
📍 Sahibzada Ajit Singh Nagar
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