? Team Lead- Customer Service | US ? Location: Mohali ? Shift: US Shift ? Experience: 4+ Years (2+ Years as Team Lead on paper) ? What You’ll Do - Lead and manage a team of voice process agents.
- Monitor performance, provide coaching, and conduct regular one-on-ones.
- Ensure team adherence to quality, productivity, and customer satisfaction metrics. ? What We’re Looking For - Experience: 4+ years of experience in an international voice process, with at least 1–2 years in a leadership role.
- Mandatory Requirement: Must have BFSI background/Experience
📌 Customer Support Team Lead (India)
🏢 Impetus Career Consultants
📍 India
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