FOR MOHALI, CHANDIGARH LOCATION

Company Description TP, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of industry experience. In response to the AI era, TP has evolved its brand and operations to remain at the forefront of customer experience and digital transformation. The company emphasizes being sharper, more modern, and highly empathetic in how it serves clients and their customers.

TP focuses on intelligent, future-ready solutions that support long-term business growth. Team members join a forward-looking organization that values innovation, adaptability, and human-centered service.Role Description This full-time, on-site Customer Support Specialist role is based in the Mohali district.

The Customer Support

Specialist will respond to customer inquiries through phone, email, and chat, providing clear, accurate information and resolving issues promptly. Daily responsibilities include troubleshooting basic technical problems, documenting interactions in the CRM system, and following established procedures to ensure timely resolution and customer satisfaction. The role involves collaborating with cross-functional teams to escalate complex cases, sharing insights that improve processes, and maintaining up-to-date knowledge of products, services, and policies.



The specialist is expected to deliver service with professionalism, empathy, and attention to detail in a fast-paced environment.

Qualifications

- Candidates should possess strong Customer Support and Customer Satisfaction skills, with experience handling inquiries and resolving issues efficiently.
- Candidates should possess excellent Interpersonal Skills, including active listening, clear communication, and the ability to build rapport with diverse customers.
- Candidates should possess Technical Support capabilities, with the ability to troubleshoot common problems and follow step-by-step resolution procedures.
- Candidates should possess solid Analytical Skills to interpret customer needs, identify patterns, and suggest improvements to processes or service quality.
- Additional beneficial qualifications include proficiency with CRM or ticketing systems, positive typing and computer skills, and the ability to work in shifts if required.
- A high school diploma or equivalent is required; a degree in business, communications, or a related field and prior experience in customer service or contact centers are preferred.
- Strong English communication skills (spoken and written) and the ability to remain calm and solution-focused under pressure are essential.

📌 Customer Support Specialist (Sahibzada Ajit Singh Nagar)
🏢 TP
📍 Sahibzada Ajit Singh Nagar