Primary Responsibilities • Handle vendor calls and emails (both Inbound and Outbound) to resolve customer inquiries, queries and concerns using available claims information • Handle customer complaint and escalations by providing explanations and taking necessary steps • Follow the defined standard operating procedure and guidelines to provide accurate information to the callers • Find alternate solutions by researching and exploring information using available resources • Identify and escalating unresolved issues and keeping supervisors in loop • Maintaining call logs with adequate details of the call and the caller • Ability to work on data for various reporting and analysis





Additional Responsibilities • Update knowledge by participating in developmental trainings • Ability to work with cross functional and global teams to build process expertise • Positive attitude and should be flexible to work in dynamic workplace • Ability to generate process improvement ideas through Kaizen and projects • Enhances organization reputation by taking ownership and accountability

Skills and Competencies

- The candidate has to be a quick learner, high on energy and must have a flair for customer processes • Should have an eye for details to provide logical reasoning • Proficiency in Microsoft Office (especially Excel and PowerPoint) • Ability to work in a team and exhibit collaboration • Should be able to adapt to organizational changes • Willing to work in any shift 24/5
- Min. 1 - 3 Years of experience in International Voice process . Candidates with blended voice process experience will not be considered.
- Handled min. 50-60 calls on daily basis • Experience in Insurance Claims would be an added advantage

📌 Customer Support Representative (Mumbai)
🏢 Trigent Software
📍 Mumbai