Customer Support Representative (Bengaluru)

Customer Support Representative (Bengaluru)

24 Sep
|
Allegis Group
|
Bengaluru

24 Sep

Allegis Group

Bengaluru

Roles and Responsibilities :

- Handle inbound calls from customers to resolve their queries and concerns in a timely and professional manner.

- Process customer requests, provide solutions, and escalate issues when necessary to ensure high levels of customer satisfaction.

- Maintain accurate records of all interactions with customers using CRM software or other tools.

- Meet performance targets for call handling time, quality metrics, and first-call resolution rates.

Job Requirements :

- 2-5 years of experience in an international BPO environment with expertise in inbound calls (US voice process).

- Robust communication skills with the ability to handle multiple conversations simultaneously.

- Proficiency in handling international voice processes (inbound/outbound) with accuracy and efficiency.

📌 Customer Support Representative (Bengaluru)
🏢 Allegis Group
📍 Bengaluru

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