- Handle inbound calls from customers to resolve their queries and concerns in a timely and professional manner.
- Process customer requests, provide solutions, and escalate issues when necessary to ensure high levels of customer satisfaction.
- Maintain accurate records of all interactions with customers using CRM software or other tools.
- Meet performance targets for call handling time, quality metrics, and first-call resolution rates.
Job Requirements :
- 2-5 years of experience in an international BPO environment with expertise in inbound calls (US voice process).
- Solid communication skills with the ability to handle multiple conversations simultaneously.
- Proficiency in handling international voice processes (inbound/outbound) with accuracy and efficiency.
📌 Customer Support Representative (Hyderabad)
🏢 Allegis Group
📍 Hyderabad
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