We are looking for an experienced Customer Support Manager to lead our Customer Support team and oversee day-to-day support operations.

The role will be responsible for managing customer queries, complaints, escalations, and service-related issues while ensuring timely and professional resolutions. The candidate will also be responsible for team performance, support quality, SLA adherence, reporting, and continuous improvement of customer support processes.

Key Responsibilities:

- Manage day-to-day Customer Support operations, including customer queries, complaints, escalations, and service issues.
- Lead and monitor the performance of Customer Support Executives and Team Leaders.
- Ensure timely resolution of customer issues and adherence to SLAs and service timelines.
- Coordinate with Sales, Logistics, Operations, Service, and Finance teams for effective issue resolution.
- Monitor calls, tickets, pending cases, refunds, cancellations, pickups, replacements, repairs, and delivery-related complaints.
- Monitor customer interaction quality, feedback, and recurring complaints to improve customer experience.
- Prepare and maintain MIS, performance reports, and support records.
- Identify process gaps and implement improvements to reduce repeat complaints and improve support efficiency.
- Manage support systems such as Freshdesk, CRM,



and telephony platforms.

Requirements:

- 3 years of experience in Customer Support, with prior experience managing a support team.
- Strong customer-handling and escalation-management skills.
- Proven ability to lead and manage Customer Support Executives and Team Leaders.
- Strong communication and interpersonal skills.
- Excellent problem-solving and decision-making abilities.
- Ability to handle difficult customers and high-priority escalations professionally.
- Strong coordination and follow-up skills.
- Good knowledge of Excel and customer support systems.
- Experience working with ticketing systems, CRM platforms, and telephony tools is preferred.
- Customer-first and process-oriented approach.
- Ability to work in a fast-paced environment and manage multiple priorities.

Benefits:

- Provident Fund (PF)
- Health Insurance
- Career Growth Oppportunities
- Career development

Immediate joiners are highly preferred!

Apply now or share your resume at: [email protected]

Pay: Up to ₹800,000.00 per year

Benefits

- Health insurance
- Provident Fund

Application Question(s):
- What is your Current and Expected monthly inhand salary?
- Please state your joining availibilty.

Work Location: In person

📌 Customer Support Manager (Bengaluru)
🏢 Guarented Rentals Private
📍 Bengaluru