We are seeking a dynamic and results-driven Customer Support Manager to lead our Global Channel Solution Center. This women-only leadership role is part of our diversity hiring initiative and offers a unique opportunity to drive transformation, operational excellence, and sales performance across our customer support function. The ideal candidate will bring a strong sales background, exceptional leadership qualities, and a passion for delivering an extraordinary customer experience.
Key Responsibilities:
- Strategy & Leadership
- Establish and execute the Channel Solution Center strategy aligned with broader business goals.
- Transform the customer care function into a high-performing, customer-centric organization.
- Lead, mentor, and develop multiple teams of global customer service professionals.
- Customer Experience & Sales Impact
- Champion the Extraordinary Customer Experience (ECE) and foster an "Ease of Doing Business" culture.
- Leverage strong sales acumen to influence customer outcomes through cross-functional collaboration.
- Address escalations directly with global customers and stakeholders,
ensuring timely resolutions.
- Operational Excellence
- Implement continuous improvement initiatives and effective change management strategies.
- Monitor key performance indicators (KPIs) and drive accountability through structured follow-up.
- Deliver annual cost reductions, productivity enhancements, and service level improvements.
- Cross-functional Collaboration
- Liaise across Sales, Production, Supply Chain, Planning, Quality, and Business Units to optimize delivery and performance KPIs.
- Resolve urgent delivery or expediting issues through direct engagement and advocacy.
- Talent Development & Compliance
- Develop and promote internal talent to ensure succession planning and organizational strength.
- Align team operations with global corporate standards, policies, and best practices.
Required Skills & Qualifications:
- Proven track record of sales leadership, preferably in a global customer support or operations environment.
- Robust executive presence with the ability to influence and drive outcomes across cross-functional teams.
- Excellent communication and stakeholder management skills, especially with global clients and distributors.
- Demonstrated success in leading transformational initiatives and driving operational improvements.
- Bachelor’s or Master’s degree in Business, Sales, or related field.
📌 Customer Support Manager – Global Customer Experience (Diversity Hire – Women Only) (Bengaluru)
🏢 Global IT Con
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.