Provide customer support to consumers via Call, Chat, instant message, email. Handle customer inquiries and resolve straightforward and basic support issues, such as address changes, processing orders, warranty or billing/payment. For product or service-related issues, will move customer to appropriate Product Support Specialist.
What you Bring:
- Provides customer support by call or email. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department.
- Processes a high volume of consumer inquiries of products and services and resolves a targeted percentage of those inquiries.
- Troubleshoots customer problems,
identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems.
- Updates customer information and ensures accurate entry of contact information.
- Other related duties assigned as needed.
GENERAL KNOWLEDGE, SKILLS & ABILITIES
- Excellent customer service skills that build high levels of customer satisfaction
- Excellent verbal and written communication skills
- Computer navigation and operation skills
- Demonstrates effective people skills and sensitivities when dealing with others