- Handle and resolve client queries and technical issues related to Tally across various locations pan India.

- Provide timely technical support to clients and address issues through calls, tickets, and other communication channels.

- Manage and maintain records of calls handled, tickets received, tickets resolved, and pending issues.

- Regularly update Vtiger CRM with details of client interactions, work completed, issues identified, and resolutions provided.

- Monitor and follow up on open tickets to ensure timely closure and effective resolution.

- Assign appropriate Tally Partners to various dealers of the client based on requirements and location.

- Coordinate with Tally Partners and dealers to ensure smooth communication and timely resolution of client requirements.





- Maintain accurate documentation and reports related to client support activities, ticket status, and partner assignments.

Requirements:

- Any Graduate/ Post Graduate with 1–3 years of experience in Customer Support.

- Hindi is mandatory.

- Candidates with Customer Support experience in any industry are eligible.

- Basic knowledge of Tally is required.

- Valuable communication skills are essential.

- Good communication skills in Tamil and English are preferred.

- Candidates who can join immediately or within a short notice period will be preferred.

Job Category: customer support executive

Job Type: Full Time

Job Location: Chennai

📌 Customer Support Executive (Chennai)
🏢 YENNES Infotec (P
📍 Chennai