Customer Support Executive-Voice process (Kolkata)

Customer Support Executive-Voice process (Kolkata)

24 Sep
|
Capgemini
|
Kolkata

24 Sep

Capgemini

Kolkata

Roles and Responsibilities

- Provide exceptional customer support to clients through phone calls, emails, or chats.

- Handle customer inquiries, resolve issues, and provide solutions in a timely manner.

- Maintain accurate records of customer interactions using CRM software.

- Collaborate with team members to achieve sales targets and improve overall performance metrics.

- Stay updated on product knowledge and company policies to effectively address customer concerns.

Desired Candidate Profile

- 1-4 years of experience in International Voice Process (IVP) or similar industry.

- Bachelor's degree in any specialization (B.B.A., B.M.S., B.Com).

- Excellent communication skills with ability to work under pressure; solid interpersonal skills required.

📌 Customer Support Executive-Voice process (Kolkata)
🏢 Capgemini
📍 Kolkata

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