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✈ Position: Customer Support Executive – Travel Process
:
We are looking for Customer Support Executives with excellent communication skills to assist customers with travel-related queries including bookings, cancellations, rescheduling, and general support. The role involves handling inbound calls, emails, and chat interactions.
Key Responsibilities:
- Assist customers with flight bookings, changes, cancellations, and refunds
- Provide support for domestic & international travel queries
- Handle post-sales support, including itinerary issues and complaints
- Coordinate with airlines and internal departments to resolve issues
- Ensure high levels of customer satisfaction and service quality
Requirements:
- Minimum 1 year of experience in the travel/BPO industry preferred
- Excellent verbal and written communication skills
- Familiarity with GDS (Amadeus/Galileo/Sabre) is a plus
- Comfortable working in rotational shifts (including night shifts)
- Problem-solving attitude with a customer-first approach
- Freshers with excellent communication may also apply