**Location: Connaught Place (CP), New Delhi

Full time, Hybrid

Salary: ₹15,000 – ₹20,000 per month

Experience: 0–2 years

About the Role**

We are looking for a Customer Support Executive to join our team at our office in Connaught Place, Delhi. The ideal candidate will be responsible for handling customer queries, providing timely assistance, resolving issues, and ensuring a positive customer experience across different communication channels.This role is suitable for someone who is confident, polite, organised, and comfortable communicating with customers over phone, WhatsApp, email, and other digital platforms.

Key Responsibilities

- Handle customer queries through phone calls, WhatsApp, email, and other communication channels.
- Understand customer requirements and provide accurate information and assistance
- Resolve customer complaints and issues in a professional and timely mann- e . Fo l low up with customers to ensure that their concerns have been reso- lvd.

Maintain accurate records of customer interactions and foll- o w-ps.

Coordinate with internal teams when a customer issue requires furthe r as- sistnce.

Track pending queries and ensure time- l y clsure.

Maintain a professional and customer-friendly approach in all- interations.

Identify recurring customer issues and communicate them to the relevat team.





Assist with basic administrative and operational tasks related to- customerservice.

Maintain customer information and updates using Excel/Google Sheets or re- l evant CR systems.

Follow established company processes and cu stom **e

r service

R equirement

Graduate or equivalen t qualificat ion preferre.

0–2 years of experience in customer support, customer service, telecalling, front desk, sales support, ora similar roe.

Good spoken and writt en

English and Hidi.

Comfortable communicating with customers overphone and WhatApp.

Basic knowledge of

MS

Excel / Google Seets.

Good listening andproblem-solving kills.

Ability to remain calm and professional while han dling difficult cutomers.

Strong follow-u p and organisationa skills.

Comfortable working inde pen dently as well as wih a team.

Candidates who are confident, proactive, and street-smart in dealing with peo plewill be preferred.

Wat We Offer

Salary: ₹15,000 – ₹20,000 per month, depe nding on experience andsuitability.

Hybrid work arrangement after the req u ired office-based trainng/induction.

Opportunity to develop experience i n c ustomer service and businss op e rations.

Supportive workng environment

.

Opportunity for growth base**

📌 Customer Support Executive (New Delhi)
🏢 The Staffing Guild
📍 New Delhi