Address client queries via email, phone, and chat support channels. Troubleshoot onboarding, DLT portal issues, and SMS delivery reports. Coordinate with technical engineering teams to report bugs or service updates. Maintain high first-response resolution rates and high client satisfaction scores.
Responsibilities
- Address client queries via email, phone, and chat support channels.
- Troubleshoot onboarding, DLT portal issues, and SMS delivery reports.
- Coordinate with technical engineering teams to report bugs or service updates.
- Maintain high first-response resolution rates and high client satisfaction scores.
Requirements
- 0-2 years of client support, customer success, call center, or helpdesk experience.
- Excellent customer service mindset, empathy, and patience.
- Positive communication skills (verbal and written).
- Basic desktop computer handling skills.
- Freshers with enthusiasm are welcome.
Disclaimer: This job posting and location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Customer Support Executive (Chennai)
🏢 Textspeed Technology
📍 Chennai
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