GM Infotech is looking for a Customer Support Executive to help merchants using our Shopify apps through live chat, email and calls.
Location: Surat, Gujarat (work from office)
Shift: Night shift, 6:00 PM to 3:00 AM the following day (IST)
Salary: ₹10,000–₹20,000 per month, based on skills and interview performance.
Responsibilities
- Handle customer chats, emails and calls professionally in English.
- Help Shopify merchants with app installation, setup, features and usage.
- Understand customer issues, perform basic troubleshooting and explain solutions clearly.
- Gather relevant details and screenshots, reproduce issues where possible, and coordinate with developers on technical problems.
- Follow up until issues are resolved and maintain accurate support records.
Requirements
- Excellent written and spoken English is essential, with clear grammar and confident conversation skills.
- Ability to type accurate,
professional English responses and manage live customer chats.
- Basic technical knowledge and the ability to learn software, app settings and troubleshooting steps.
- Positive computer, browser and email skills.
- Patience, problem-solving skills and a customer-focused attitude.
- Availability for the stated shift.
- Shopify, e-commerce or customer support experience is an advantage.
Job Type: Full-time Pay: ₹10,000.00 - ₹20,000.00 per month
Benefits
- Paid sick time
Ability to commute/relocate:
- Surat, Gujarat: Reliably commute or planning to relocate before starting work (Required)