Job Title: Customer Support Executive (L1 Support & SMS Operations)

Location: Bangalore

Experience: 1–2 years

Role Overview

We are looking for a junior Customer Support Associate to manage first-level customer queries and execute outbound SMS campaigns. The role requires solid communication skills, basic technical comfort, and attention to detail.

Key Responsibilities

Customer Support and SMS Campaign Management:

- Handle first-level customer queries via email
- Resolve standard issues using defined SOPs; escalate complex cases appropriately.
- Ensure timely responses and high customer satisfaction.
- Maintain accurate records of interactions in CRM/ticketing tools.
- Execute SMS campaigns as per marketing/operations plans.
- Coordinate with internal teams for content approvals and campaign timing.




- Track basic campaign metrics (delivery, failures, responses) and share reports.

Required Skills & Qualifications

- Graduate in any discipline.
- 1–2 years of experience in customer support or operations
- Good written and verbal communication skills.
- Basic knowledge of CRM/ticketing tools and MS Excel/Google Sheets.
- Comfortable working with SMS tools/dashboards (training will be provided).
- Detail-oriented, organized, and willing to learn.

Preferred (Good to Have)

- Prior experience in a BPO or EdTech
- Exposure to bulk messaging or campaign tools.

📌 Customer Support Executive (Bengaluru)
🏢 Simplilearn
📍 Bengaluru