About the Role

We are looking for a Customer Support Executive with 2–3 years of relevant experience who is confident in handling customer interactions, coordinating orders, maintaining CRM records, and managing day-to-day operational follow-ups.

The ideal candidate should have excellent communication and interpersonal skills, be organized and proactive, and be comfortable coordinating with clients as well as internal teams such as sales, warehouse, logistics, and operations.

Key Responsibilities

- Handle customer/client inquiries through calls, emails, WhatsApp, and other communication channels.
- Respond to customer queries professionally and ensure timely resolution of issues.
- Make and attend customer calls for order updates, queries, confirmations, and follow-ups.
- Maintain accurate and timely CRM entries, including customer interactions, order status, follow-ups, and other relevant information.
- Manage order processing from order receipt through dispatch, ensuring all details are accurately captured.
- Coordinate online orders and ensure timely processing and fulfillment.
- Coordinate closely with the warehouse team for order preparation, stock availability, packing, and dispatch.
- Coordinate with logistics/courier partners regarding shipments, deliveries, tracking, delays, and exceptions.
- Follow up regularly on dispatches and deliveries and proactively communicate updates to clients.
- Conduct cross-functional follow-ups with Sales, Warehouse, Logistics, Accounts, and other teams to ensure smooth execution of customer requirements.
- Track pending orders, shipments, customer requests, and other open tasks until closure.
- Maintain proper documentation and records related to customer orders and communications.




- Escalate customer issues or operational challenges to the concerned team/manager when required.
- Support the team with routine operational and administrative work to ensure smooth day-to-day functioning.
- Ensure a high level of customer satisfaction through timely communication, ownership, and follow-through.
- Take ownership of assigned tasks and ensure that pending activities are followed up and closed within timelines.
- Maintain a tracker of pending payments and follow-ups and ensure timely escalation of long-pending payments.
- Attend and represent the organization at book fairs, exhibitions, and other relevant industry events.
- Interact with visitors, clients, distributors, and business partners during book fairs and provide information about products and offerings.
- Coordinate pre-event and post-event activities, including inventory, display materials, order requirements, customer inquiries, and follow-ups.

Required Skills & Competencies

- Excellent verbal and written communication skills.
- Good telephone etiquette and confidence in interacting with clients.
- Strong follow-up and coordination skills.
- Ability to manage multiple orders, inquiries, and tasks simultaneously.
- Good working knowledge of CRM systems and basic computer applications.
- Familiarity with order processing, online orders, warehouse coordination, and logistics.
- Strong attention to detail.
- Proactive approach with a robust sense of ownership and responsibility.
- Ability to work effectively with multiple internal teams.
- Good problem-solving and interpersonal skills.
- Ability to work in a fast-paced, deadline-driven environment.

Pay: ₹300,000.00 - ₹400,000.00 per year

Benefits

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Support Executive (Noida)
🏢 Pratham Books
📍 Noida