- Handle and resolve client queries and technical issues related to Tally across various locations pan India.
- Provide timely technical support to clients and address issues through calls, tickets, and other communication channels.
- Manage and maintain records of calls handled, tickets received, tickets resolved, and pending issues.
- Regularly update Vtiger CRM with details of client interactions, work completed, issues identified, and resolutions provided.
- Monitor and follow up on open tickets to ensure timely closure and effective resolution.
- Assign appropriate Tally Partners to various dealers of the client based on requirements and location.
- Coordinate with Tally Partners and dealers to ensure smooth communication and timely resolution of client requirements.
- Maintain accurate documentation and reports related to client support activities, ticket status, and partner assignments.
Requirements
- Any Graduate/ Post Graduate with 1–3 years of experience in Customer Support.
- Hindi is mandatory.
- Candidates with Customer Support experience in any industry are eligible.
- Basic knowledge of Tally is required.
- Positive communication skills are essential.
- Good communication skills in Tamil and English are preferred.
- Candidates who can join immediately or within a short notice period will be preferred.