Responsibility

Address customer queries, provide information, and offer solutions to resolve problems or complaints

Understanding attentively to customer queries, empathize with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary

Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken

Possessing excellent product knowledge to enhance customer support

Ensure high levels of customer satisfaction by delivering qualified and courteous support

Qualifications

Graduate/Postgraduate from a recognized college/university A minimum of 0-6 months of experience in customer support domain

Excellent interpersonal and written and verbal communication skills

Proficiency with customer support software and tools

Proficiency Malayalam - written and verbal

Proficiency in English written and verbal communication

📌 Customer Support Executive - Malayalam (Noida)
🏢 G2mhub Global
📍 Noida