Job Overview
We are looking for a Customer Support Executive in our Madurai office, suitable for freshers with 0 to 1 year of work experience. This is a full time position where you will interact with customers, address their inquiries, and provide excellent service. Your primary role involves call handling and problem-solving to ensure customer satisfaction.
Qualifications and Skills
- Excellent communication skills to effectively interact with customers and address their inquiries.
- Problem-solving abilities to provide solutions and resolve customer issues efficiently.
- Knowledge of our product/service offerings to give accurate information and assistance.
- Attention to detail to ensure all customer interactions are recorded and followed up appropriately.
- Strong call handling capabilities to manage multiple customer interactions seamlessly.
- Basic computer knowledge to navigate through necessary software and tools.
- Organizational skills for administrative tasks like maintaining accurate customer records.
- Eagerness to learn and adapt to new processes and technologies in a dynamic work environment.
Roles and Responsibilities
- Handling customer calls and responding to inquiries promptly and professionally.
- Providing accurate information about the company's products and services to customers.
- Resolving customer complaints and problems by identifying practical solutions and keeping track of issues until they are resolved.
- Maintaining and updating customer records in the company's database.
- Managing administrative tasks related to customer interactions and follow-ups.
- Collaborating with other departments to ensure customer issues are resolved efficiently.
- Consistently aim to enhance the customer experience and satisfaction levels.
- Staying updated with any changes in company policies or products to provide current and correct information to customers.
Contact: Manojkumar-HR
Phone: (phone hidden)
Email:
[email protected]
📌 Customer Support Executive (Madurai)
🏢 Kukulkan
📍 Madurai