Customer Support & Retention ExecutiveAbout the RoleWe are looking for a Customer Support & Retention Executive to be part of our growing D2C wellness team.

Your primary responsibility will be to ensure customers receive a smooth and positive experience — from answering product and order-related queries to resolving issues, following up with customers, and helping recover potential orders.

This is a hands-on customer-facing role. We are looking for someone who communicates well, is patient and empathetic, and takes ownership of customer problems rather than simply responding to messages.

Key ResponsibilitiesCustomer Support

- Handle customer queries through WhatsApp, phone calls, email, and other support channels
- Respond to questions about products, orders, payments, shipping, returns, and other customer concerns
- Help customers choose the right products based on their requirements, within company guidelines
- Track and resolve customer complaints in a timely manner
- Coordinate with the warehouse, operations, and other teams to resolve customer issues
- Follow up with customers until their issue is properly resolved
- Maintain accurate records of customer conversations and issues

Customer Retention & Recovery

- Follow up with customers who have abandoned their carts
- Contact potential customers and help resolve questions or concerns preventing them from completing their purchase
- Follow up with customers regarding pending orders or incomplete purchases
- Identify common reasons for cancellations, refunds, or abandoned carts and share insights with the team




- Support initiatives to improve repeat purchases and customer retention

Customer Experience

- Maintain a warm, helpful, and professional tone in every interaction
- Handle difficult or unhappy customers calmly and professionally
- Build trust through clear communication and timely follow-up
- Identify recurring customer problems and suggest ways to improve the overall customer experience

Requirements
- 0–2 years of experience in customer support, customer service, telesales, inside sales, or a similar customer-facing role
- Freshers with positive communication skills and a strong willingness to learn are welcome to apply
- Good spoken and written English
- Comfortable speaking with customers over the phone
- Comfortable communicating through WhatsApp and email
- Patient, empathetic, and solution-oriented
- Good basic computer skills
- Comfortable using Excel/Google Sheets and learning new tools
- Strong attention to detail and follow-through
- Must Know Hindi and English and a regional language is a plus.

What We're Looking ForWe value attitude and ownership over years of experience. You should be someone who:

- Enjoys talking to and helping people
- Can stay calm when a customer is upset
- Takes responsibility instead of passing problems to others
- Learns quickly
- Communicates clearly
- Is comfortable working in a fast-paced startup environment

LocationBangalore — Work from office Our office is located near Kudlu Gate, Bangalore.

Experience0–2 years

Freshers and candidates with relevant internship experience are welcome to apply.

📌 Customer Support Executive (Bengaluru)
🏢 Huedlife(Puretive
📍 Bengaluru