Responsibilities:

- Resolve customer queries and complaints by identifying the issue and providing the right solution.
- Handle product and service enquiries accurately and efficiently.
- Monitor incoming and outgoing calls to ensure quality, customer service, and process compliance.
- Provide timely and professional responses to all customer queries.
- Maintain a strong customer-focused approach when dealing with internal and external customers.
- Handle escalations calmly and professionally, including difficult customers.
- Switch between Email and Voice Support based on process requirements.
- Ensure maximum customer satisfaction while following company standards and procedures.
- Maintain required documentation as per the Quality Management System (QMS).
- Follow all customer service processes, policies, and procedures consistently.

Skills Required:

- Good understanding of customer service processes, tasks, and responsibilities.
- Previous experience in a call centre, preferably handling transaction monitoring.
- Robust work ethic and a responsible approach to work.




- Willingness to work rotational shifts and weekends, as required.
- Ability to work effectively independently and as part of a team.
- Basic proficiency in Microsoft Excel, Word, and PowerPoint.
- Comfortable using computers and standard workplace applications.
- Good verbal and written communication skills.
- English proficiency is mandatory.
- Proficiency in Malayalam or Hindi & Bengali is preferred.
- Knowledge of additional Indian languages is an advantage.
- Ability to handle three or more languages will be an added advantage.

Educational Qualifications:

Any Graduation/Diploma (Science background is an added advantage)

Experience (in years):

1 to 2 years

Job type: - Work from Home, Monday to Saturday.

Job Type: Full-time

Benefits

- Life insurance
- Provident Fund

Application Question(s):
- Another languages that you speak

Language:
- English (Required)

Work Location: Remote

📌 Customer Support Executive (India)
🏢 Gadgeon Medical Systems
📍 India