Role & responsibilities

- Handle customer queries through calls, emails, chats, or other support channels.

- Understand customer concerns and provide appropriate resolutions.

- Maintain a high level of professionalism and customer service.

- Escalate complex or unresolved issues to the relevant team.

- Maintain accurate records of customer interactions and complaints.

- Follow company processes, policies, and service guidelines.

- Coordinate with internal teams to resolve customer issues.

- Achieve assigned customer service and quality targets.

Preferred candidate profile

- Graduate / Undergraduate candidates with relevant experience can apply.

- Excellent communication skills in English and Hindi.

- Positive listening and problem-solving abilities.

- Customer-focused approach with a positive attitude.

- Basic computer knowledge and ability to work on CRM/support systems.

- Candidates should be comfortable working in rotational shifts.

📌 Customer Support Executive - Hiring Freshers (Mumbai)
🏢 Wikilabs India
📍 Mumbai