Role Overview The Customer Support Executive will act as the first point of contact for students by providing timely assistance and guidance. The role involves supporting learners with course-related queries, platform navigation, and basic technical concerns to ensure a smooth learning experience.
Key Responsibilities
● Respond to student queries through chat, calls, and support platforms.
● Assist students with course-related information and platform usage.
● Identify, troubleshoot, and resolve basic student issues effectively.
● Escalate complex concerns to the senior support team when necessary.
● Maintain updated knowledge of courses,
platform changes, and company policies.
● Ensure timely, accurate, and professional responses to students.
● Provide a positive and student-friendly support experience.
Requirements
● Good verbal and written communication skills.
● Friendly, polite, and professional attitude.
● Strong problem-solving and multitasking abilities.
● Customer-focused mindset with patience and empathy.
● Ability to work in a fast-paced environment.
● Basic understanding of online learning platforms.
● Candidates must have their own laptop, as the company will not provide.
Skills Required
● Fluency in Telugu & English.
● Valuable communication and interpersonal skills.