We are looking for enthusiastic and customer-focused candidates to join our team as Customer Support Executives for a blended voice and chat support process.
The ideal candidate should have excellent communication skills, a customer-first approach, basic computer knowledge, and the ability to work effectively in a process-driven environment.
Key Responsibilities
- Handle customer queries through voice and chat channels.
- Understand customer concerns and provide accurate and appropriate resolutions.
- Maintain proper documentation of customer interactions.
- Follow defined processes, guidelines, and service standards.
- Ensure a smooth and positive customer experience.
- Identify and escalate unresolved issues to the appropriate team.
- Maintain professionalism while interacting with customers.
Required Skills
- Excellent verbal and written communication skills.
- Strong listening and interpersonal skills.
- Customer-service orientation.
- Basic computer and typing skills.
- Good problem-solving ability.
- Ability to understand and follow process guidelines.
- Willingness to work in rotational shifts.
Eligibility
- Graduate in any discipline.
- Freshers are welcome to apply.
- Candidates should have good communication skills.
- Candidates must be comfortable handling both voice and chat interactions.
- Candidates should be willing to work rotational shifts.
Compensation & Benefits
- Salary: Up to ₹25,000 in-hand.
- Transportation: Both-side cab / TA, as applicable.
- Prospect to gain experience in customer support and a process-driven work environment.
Hiring Process
- Resume Screening
- HR Interview
- Communication Assessment
- Operations/Process Interview
- Documentation & Joining
How to Apply
Interested candidates can share their updated resume through:
Email: [email protected]
WhatsApp: 91 62062 70716
Note: Candidates should be comfortable with the job location, rotational shifts, and the voice chat nature of the process.