We are looking for a Customer Support Executive to provide excellent client support, resolve queries efficiently, and maintain solid relationships with schools and educational institutions.
Key Responsibilities
- Visit schools/colleges once a week for client engagement and feedback.
- Provide customer support and resolve queries through CRM tools.
- Coordinate with internal teams for timely issue resolution.
- Maintain client feedback, support records, and updates.
- Build and maintain positive client relationships.
- Assist clients with product-related queries and basic troubleshooting.
Requirements
- Minimum 3 years of experience in customer support or a client-facing role.
- Minimum 1 year of experience in the EdTech industry is mandatory/preferred.
- Excellent English communication and problem-solving skills.
- Experience with CRM tools.
- Willingness to travel locally once a week.
- Basic MS Excel knowledge, including conditional formatting, VLOOKUP, CONCATENATE, and Text to Columns.
- Ability to work independently and coordinate effectively with internal teams.
Pay: ₹15,000.00 - ₹20,000.00 per month
Application Question(s)
- What is your current CTC?
- What is your expected CTC?
- What is your notice period?
- Do you have Laptop and Wi - Fi at home?
- How many years of experience do you have in EdTech industry?
- How comfortable are you communicating in English?
Work Location: Hybrid remote in Vijayawada, Andhra Pradesh
📌 Customer Support Executive (CSE) (Vijayawada)
🏢 eduTinker
📍 Vijayawada
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