Company Description Bazaar Digital is a leading creative agency and one of the largest digital services providers, offering more than 36 services across IT development, digital marketing, resource augmentation, and blockchain technologies. The agency supports clients of all sizes and budgets, delivering tailored solutions to meet diverse digital needs.

Bazaar

Digital is focused on building long-term partnerships and providing a seamless, high-quality digital services experience. Team members work in a dynamic workplace that values innovation, collaboration, and client satisfaction.

Role Description The Customer Support Executive role is a full-time, on-site position based in Darbhanga. The individual in this role will respond to customer inquiries through various channels, provide timely information about services, and resolve issues to ensure a positive client experience.

Daily responsibilities include handling online support requests, documenting interactions, coordinating with internal teams for technical or service-related concerns, and following up to confirm resolution. The role also involves maintaining service quality standards,



collecting feedback to improve customer satisfaction, and clearly communicating updates or solutions to clients.

Qualifications

- Strong customer-facing skills in Customer Support and Customer Service to handle inquiries and resolve issues effectively.
- Experience in maintaining Customer Satisfaction and managing Online Support interactions across multiple channels.
- Ability to provide Technical Support for basic troubleshooting and to liaise with technical teams when needed.
- Excellent verbal and written communication skills, with clear and professional presentation.
- Good problem-solving abilities, attention to detail, and a proactive approach to service improvement.
- Comfort working with CRM or ticketing systems and basic office productivity tools.
- Ability to work on-site in Darbhanga, collaborate with cross-functional teams, and manage time efficiently.
- Preferred: Prior experience in a digital agency or IT/digital services environment and a relevant diploma or degree.

📌 Customer Support Executive (Darbhanga)
🏢 Bazaar Digital - A Creative Agency
📍 Darbhanga