Key Responsibilities

- Handle customer queries related to air and sea import/export shipments.
- Coordinate with customers regarding shipment bookings, schedules, documentation, and delivery status.
- Provide regular shipment status updates to customers and proactively communicate delays or operational issues.
- Coordinate with operations, documentation, sales, transporters, shipping lines, airlines, customs brokers, and overseas agents.
- Follow up on shipment bookings, cargo pickup, documentation, customs clearance, and delivery.
- Track shipments and update customers regarding ETD, ETA, transshipment, arrival, clearance, and delivery status.
- Prepare and share shipment-related documents and reports as required.
- Ensure accurate updating of shipment details in the company's ERP/TMS or forwarding software.
- Handle customer complaints and coordinate with relevant departments for timely resolution.
- Follow up for missing or pending shipping documents from customers and internal teams.
- Coordinate with the documentation team for AWB, BL, shipping instructions, invoices, packing lists, and other relevant documents.
- Maintain proper records of customer communication and shipment-related activities.
- Support the sales team by maintaining valuable customer relationships and providing operational information.
- Ensure customer service activities comply with company procedures and service standards.

Air Freight Responsibilities




- Coordinate with airlines and agents regarding bookings and flight schedules.
- Track air shipments and provide AWB and flight status updates.
- Coordinate for cargo pickup, airport handling, customs clearance, and delivery.
- Follow up on delays, rollovers, short shipments, and other operational issues.

Sea Freight Responsibilities
- Coordinate with shipping lines, NVOCCs, agents, and transporters.
- Follow up on FCL/LCL bookings, container movement, vessel schedules, BL documentation, and delivery.
- Track vessel schedules, ETD/ETA, transshipment, and container status.
- Coordinate with customers and operations teams regarding shipment milestones and delays.

Required Skills
- Good knowledge of Air & Sea Freight Forwarding operations.
- Strong customer service and communication skills.
- Good knowledge of shipping and logistics documentation.
- Ability to coordinate with multiple departments and external stakeholders.
- Good follow-up and problem-solving skills.
- Ability to handle multiple shipments simultaneously.
- Good knowledge of MS Excel, Word, and email communication.
- Attention to detail and ability to maintain accurate shipment records.
- Good written and verbal English communication skills.

Interested candidates can share their profiles at:

96001 20611

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits

- Flexible schedule

Work Location: In person

📌 Customer support Executive-Air & Sea Freight Forwarding (Alandur)
🏢 La Freightlift
📍 Alandur